Customer Service
Hassle-Free Returns

What is Bounce's 360 Guarantee?
When you buy from us, we want you to love what you get. So, if for any reason or no reason, you are not happy with your Bounce purchase, send it round-trip within a year for an exchange or full refund. No questions. No hassles. No kidding.

How do I return or exchange an item?
If you live in the continental US you can return your item using the preprinted SmartLabel™ on the front of your invoice. Simply slap the label on and drop your package anywhere that US Postal Service mail is collected. When you use the SmartLabel™ for returns or exchanges, the following amounts will be deducted from your refund:

$7.50 for return of 1 - 2 items
$9.00 for return of 3 or more items

If you live outside the continental US, if you're a gift recipient, or if you prefer to mail your returns to us on your own, please send returns to:

Bounce Returns
1414 Harbour Way South
Suite 1300
Richmond, CA 94804

Please include a note explaining the problem. If you would like an exchange, first we'll issue a credit to your card for the returned item(s), then when we ship your new item, we'll charge you for it. We'll never charge additional shipping for any new items sent out as an exchange. Yes, really.

If the exchange was a gift, just let us know who purchased it for you. If you'd prefer a refund we can do that too. It's that simple.

How can I check on the status of my return or exchange?
If you used the preprinted SmartLabel™ to return your purchase to Bounce, you can check the status of your return or exchange here. If the information you are looking for is not available online you can send us an email, give us a call at 888-463-7144 or chat with us.

If you are wondering about the status of a return, don't fret, it can take us up to a week to process after it's received and then a few more days after that for the credit to post.

For an exchange the whole process can take up to 3 weeks depending on how stuff is shipped. You can speed it up by calling in your exchange order so we can send your new stuff out right away instead of waiting for your package to arrive to us.

If you have any questions please send us an email, give us a call at 888-463-7144 or chat with us.

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