Customer Service
How to Shop Online

How can I search for a specific product?
How can I browse for products?
If I can't find an item on your website, does that mean that it's sold out?
How do I know whether a product is in stock, on back-order or just not available?
When I click to add an item to my gym bag I get an error message, hmm?
Am I getting my "2-for" pricing?
What are the benefits of registering during checkout?
Can I use a gift certificate, gift card or T9 Bucks for a web order?
How do I know you received my order?
How can I check on the status of a recent or previous order?
Can I place an international Order?

How can I search for a specific product?
You can search for products by entering the item # or product name as you see it in the catalog, or by using general search terms like "sports bra" or "swimsuit".

If the product is currently available for sale on our website we'll take you directly to it or if we have some products that are related to your search we'll give you a list of your results. If the product is no longer available or we couldn't find what you were looking for, we'll let you know and you can try a different search or browse our site.
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How can I browse for products?
Our main product categories appear at the top of every page. Within those categories are more defined product categories, such as lace bras or wire–free bras. To make it easier for you, each category contains stuff we think is related so sometimes you may find the same lace bra in both the "lace bra" and "wired bra" categories. We also suggest other products that we think you might be interested based on what you're looking at. Hopefully that makes your browsing easier.
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If I can't find an item on your website, does that mean that it's sold out?
If you can't find an item by browsing for it, and a search for it yields no results, then yes, the item is sold out.
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How do I know whether a product is in stock, on back-order or just not available?
When you select your color and size for your desired product, we'll immediately present a message that will tell you if the product is on back-order.

If item is labeled as no longer available, then yes, the item is sold out from our website. We hope you'll call us at 888-463-7144; we have lots of folks here ready to help you find the perfect substitute.
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When I click to add an item to my shopping basket I get an error message?
This could mean a couple of things. Hit the back button on your browser and make sure you have selected both size and color. If both fields are filled in and you're still getting the error message, then chances are that we've got a little glitch in our system. Please send us an email or give us a call at 888-463-7144 and we'll fix it right up.
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Am I getting my "2-for" pricing?
We offer 2-for pricing on many of our products, especially our bras. The discount will be automatically calculated when you add two of the same style to your shopping basket.
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What are the benefits of setting up an account?
Speedy checkout! You don't need to register to complete your order and checkout. But if you are a new customer and plan on coming back, you can set up an account after you've placed your first order and it will save you a bunch of time on your next order. What we'll do is store your name and billing address information, and the next time you come visit just enter your email address and password and we'll fill in the blanks.
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Can I use a gift certificate, gift card or T9 Bucks for a web order?
At this time, we are unable to offer gift certificates or gift cards. T9 Bucks are not redeemable on Bounce orders (they are redeemable on Title Nine orders only).
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How do I know you received my order?
After you've placed your order online and clicked the "submit" button you will see a screen with your order number confirming that your order has been submitted. You will also immediately receive an order confirmation and receipt via email. If you have any questions about your order, reference your order number and either shoot us an email or give us a call at 888-463-7144.

Please note that once you have submitted your order to us, you will not be able to access your shopping basket or make changes to your order if you hit the "back"button on your browser.
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How can I check on the status of a recent or previous order?
You can check your order status here. If the information you are looking for is not available online you can send us an email,give us a call at 888-463-7144 or chat with us.
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Can I place an international order online?
At this time, we only accept orders for customers who have billing addresses and are shipping to destinations within the United States, Canada or valid APO/FPO zip codes via this website.
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