Customer Service
Your Privacy And Security

Bounce and our sister brand Title Nine, value our customers and respects your privacy. We collect information about you in our stores, on our websites and through our call centers. Your information is collected in an effort to improve your shopping experience and to communicate with you about orders, services and our products. This policy describes how we collect and use your personal information.

What Personal Information does Bounce collect?
When you place an order with us we collect your name, address, email address, telephone number and credit card information. If you ask to be placed on our email list, we will collect your name and email address.

How do we use your email address?
We use your email to communicate all kinds of Customer Service information. We use your email to:

  • Send you immediate confirmation of your order
  • Send you confirmation when your order ships
  • Send you information when your backorder ships
  • Send you confirmation that we received your return
Additionally, we will notify you of new products and upcoming sales and events. We may also email you about Bounce's sister brand, Title Nine. What we DON'T use it for is anything else. We don't sell or rent your email address to anyone. No partners, no manufacturers, no other lists. No fooling. If you only want to get emails from us about your order and not about sales and special events, unsubscribe from our email updates. To let us know that you've changed your email address, please send us an email at

With whom is this information shared?
Your information is sometimes shared with vendors we've partnered with to process and ship your order. Sometimes we make your name and postal address available to other direct marketing companies who may have offers of interest to you. If do not wish to receive such mailings, please call our gals in Customer Service at 888-463-7144 or send us an email at If you would like to be added to the National Do Not Mail List, you can contact the Direct Marketing Association by sending a letter plus a $1 check or money order to:

DMA Mail Preference Service
PO Box 643
Carmel, NY 10512
Phone: 212.768.7277

We use marketing consultants to help us maintain and analyze our data and allow us to mail our catalogs and market more efficiently. They may use cookies or web beacons to collect information about you, in connection with providing you information about products and services that might be of interest to you. You can learn more about this or choose not to have this information used by our trusted third party advertising partners.

How can you update your Personal Information?
If you are a registered user of our website, click on the "My Account" button located in the upper right hand corner of every page to modify your profile. To change your email address with us, please email You can always email our customer service folks or call us at 888-463-7144 with any requests or changes.

Is it safe for me to shop online at
Your online orders at Bounce are just as safe as any other credit card purchase that you'll ever make. We use a sophisticated encryption technology to keep your credit card information safe while you're shopping online. So whether you're buying at a retail store, through a mail order catalog or online at Bounce, your transactions will all have the same high standards for security.

At Bounce we use SSL (Secure Socket Layering) 128 bit encryption to protect your information as it travels over the internet. We also hold a secure key, or digital certificate, through Digital Signature Trust. This key ensures that we are who we say we are and that any data exchanged online is protected from theft and tampering. Consumer protection laws protect you against any unauthorized use of your credit card. Federal law dictates that your legal liability is limited to $50 if your credit card number is used without your permission. If you suspect any illegal use of your card, call your issuing bank immediately to make sure your rights are protected.

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Check out our sister site Title Nine
Clothes that Move for Women on the Move

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